Mac what is jamf11/9/2023 Utilize SCCM to create and update policies.Migrated Dell and Lenovo PCs from Windows 7 to Windows 10 in SCCM.Managed incoming and lingering tickets, disseminate tickets to engineers and IT departments for support.Provided IT support for over 10,000 end users.Utilize CyberArk password management tool for service account password resets.Evaluate security updates and service packs for supported applications and perform necessary QC and certification for installation on all supported Mac clients.Create and manage technical system procedure documentation and ensure it is updated and current.Test, install and update the MAC macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools.Utilize Bash/Python scripting for JAMF bundle package creation and deployment.Manage Windows servers hosted in VMware.Manage multiple Mac servers and two JSS (JAMF Software Server) systems.Maintain server updates and address any security vulnerabilities.Manage and keeping third - party applications up to date on the backend.Create and update certificates and packages within JAMF Software Server PROD and DEV. Excellent analytical and problem solving skills. Manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Knowledgeable of numerous software packages and operating systems. Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Proven ability to provide all facets of computer support independently, or in a group setting.
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